At Chapter One we respect the privacy rights of our online visitors and recognise the importance of protecting the information we collect about you.
Last updated: 25th April 2023
Chapter One (referred to as either “we”, “us” or “our” in this agreement) is an initiative provided by the charity Gambling with Lives, of 33 Rockingham Lane, Sheffield, S1 4FW.
Country refers to United Kingdom
Device means any device that can access the website such as a computer, mobile phone or a digital tablet.
Personal data is any information that relates to an identified or identifiable individual.
Service provider means any natural or legal person who processes the data on behalf of Chapter One. It refers to third-party companies or individuals employed by Gambling with Lives to facilitate this website, to provide the website on behalf Chapter One to perform services related to the website or to assist Chapter One in analysing how the website is used.
Usage data refers to data collected automatically, either generated by the use of the website or from the website infrastructure itself (for example, the duration of a page visit).
Website refers to the Chapter One website (www.chapter-one.org)
You means the individual accessing or using the website, or the charity, or other legal entity on behalf of which such individual is accessing or using the website, as applicable.
Information we might collect about you
While using the website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information includes:
First name and last name
Usage data is collected automatically when using the website. Usage data may include information such as your device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access our website by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use, unique device identifiers and other diagnostic data. We may also collect information that your browser sends whenever you visit our website or when you access the website using a mobile device or tablet.
Use of your personal data
Chapter One may use personal data for the following purposes:
To provide and maintain our website, including to monitor the usage of our website.
For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our website, products, services, marketing and your experience.
We may share your personal information with service providers to monitor and analyse the use of our website.
Retention of your personal data
The rights of users
The UK GDPR allows to you to exercise certain rights regarding your personal data which are being processed by us. In particular, you have the right to do the following:
Withdraw your consent at any time. You have the right to withdraw consent where you have previously given your consent to the processing of your personal data.
Right to object. This right enables you to object to us processing your personal data where we do so for one of the following reasons: (i) because it is in our legitimate interests to do so; (ii) to enable us to perform a task in the public interest or exercise official authority; (iii) to send you direct marketing materials; or (iv) for scientific, historical, research or statistical purposes.
Right to access. You may ask us for a copy of the information we hold about you at any time, and request us to modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this unless permitted by law. If you request further copies of this information from us, we may charge you a reasonable administrative cost. Where we are legally permitted to do so, we may refuse your request. If we refuse your request we will always tell you the reasons for doing so.
Right to rectification. You have the right to request that we rectify any inaccurate or incomplete personal data that we hold about you. If we have shared this personal data with third parties, we will notify them about the rectification unless this is impossible or involves disproportionate effort. You may also request details of the third parties that we have disclosed the inaccurate or incomplete personal data to. Where we think that it is reasonable for us not to comply with your request, we will explain our reasons for this decision.
Right to restrict processing. You have the right to request that we restrict our processing of your personal data in certain circumstances, for example if you dispute the accuracy of the personal data that we hold about you or you object to our processing of your personal data for our legitimate interests. If we have shared your personal data with third parties, we will notify them about the restricted processing unless this is impossible or involves disproportionate effort. We will, of course, notify you before lifting any restriction on processing your personal data.
Right to erasure. You have the right to request that we “erase” your personal data in certain circumstances. Normally, this right exists where:
The data is no longer necessary
You have withdrawn your consent to us using your data, and there is no other valid reason for us to continue
The data has been processed unlawfully
It is necessary for the data to be erased in order for us to comply with our obligations under law; or
You object to the processing and we are unable to demonstrate overriding legitimate grounds for our continued processing.
We would only be entitled to refuse to comply with your request for erasure in limited circumstances and we will always tell you our reason for doing so. When complying with a valid request for the erasure of data we will take all reasonably practicable steps to delete the relevant data.
Right of data portability. If you wish, you have the right to transfer your personal data between service providers. In effect, this means that you are able to transfer the details we hold on you to another third party. To allow you to do so, we will provide you with your data in a commonly used machine-readable format so that you can transfer the data. Alternatively, we may directly transfer the data for you.
Right to complain. You have the right to lodge a complaint with your local data protection supervisory authority, which is the Information Commissioner’s Office in the UK. Contact details for the Information Commissioner’s Office are available on the website here: https://ico.org.uk/
Transfer of your personal data
Your information, including personal data, is processed at the charity’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Disclosure of your personal data
Under certain circumstances, the charity may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The charity may disclose your personal data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the charity
Prevent or investigate possible wrongdoing in connection with the website
Protect the personal safety of users of the website or the public
Protect against legal liability
Security of your personal data
The security of your personal data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.
Our website does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and You are aware that your child has provided us with personal data, please contact Us. If we become aware that we have collected personal data from anyone under the age of 16 without verification of parental consent, We take steps to remove that information from our servers. If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.
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